Privacy Policy

Effective date: May 17, 2026
Website: Luperón 12
Operator: Handy Andy, Luperón, Dominican Republic
Contact: harbor@luperon12.com
WhatsApp: +1 829 484 4538

1. Who we are

Luperón 12 is a managed mooring residency and harbor services operation in Bahía de Luperón, Dominican Republic. The service is operated locally by Handy Andy and supports cruising vessels, absentee owners, seasonal residents, and visiting sailors.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request services, apply for residency, use booking links, communicate by WhatsApp, or access our client portal.

2. Information we collect

We may collect information that you choose to provide, including:

Your name
Email address
Phone number or WhatsApp number
Vessel name
Vessel type, length, beam, draft, flag, and arrival details
Requested mooring dates or service dates
Service requests, booking notes, and special instructions
Emergency or owner contact information when needed for vessel care
Payment-related information handled through secure payment providers
Messages sent through forms, email, WhatsApp, or the client portal

We may also collect basic technical information automatically when you use the website, including:

IP address
Browser type
Device type
Pages visited
Approximate location based on technical data
Cookies or similar site-use information
Service worker or progressive web app activity, where supported by your browser

3. How we use your information

We use your information to:

Respond to inquiries
Review mooring or service requests
Confirm availability
Coordinate arrivals, launch service, Boat Watch, inspections, cleaning, provisioning, fuel, water, laundry, or other harbor services
Communicate by email, phone, WhatsApp, or the client portal
Prepare booking records, service records, and maintenance logs
Send service updates, inspection notes, alerts, or operational messages
Process or coordinate payments
Improve the website, booking process, and customer experience
Maintain security, prevent misuse, and protect vessels and operations
Comply with applicable legal, accounting, operational, or safety obligations

We do not sell personal information.

4. Booking links, client portal, and third-party services

Some actions on our website may send you to the Luperón 12 client portal or booking system at app.luperon12.com. That system may collect additional information needed to manage reservations, vessel records, payments, service requests, documents, and communications.

If payment is required, we may use secure third-party payment processors such as Stripe or similar providers. We do not store full credit card numbers on the WordPress marketing website. Payment providers process payment data according to their own privacy and security policies.

We may also use third-party tools for website hosting, analytics, spam protection, email delivery, forms, maps, customer communication, or performance monitoring.

5. WhatsApp communication

If you contact us through WhatsApp, we may use your phone number, message content, vessel information, and service details to respond to your inquiry or coordinate services.

WhatsApp is operated by a third party. Messages sent through WhatsApp are subject to WhatsApp’s own terms, privacy practices, and data handling.

6. Cookies, analytics, and website technology

Our website may use cookies or similar technologies to:

Keep the site functioning properly
Remember basic preferences
Understand how visitors use the site
Improve performance and reliability
Support analytics or security features
Support progressive web app features, including service worker caching where enabled

You can control cookies through your browser settings. Blocking cookies may affect some website functions.

If analytics tools are enabled, they may collect aggregated information about site traffic and user behavior. We use this information to understand what visitors need and to improve the site.

7. Progressive web app and service worker

The Luperón 12 website may include progressive web app features. A service worker may cache selected site files on your device to improve speed, offline access, and reliability.

The service worker does not give us direct access to your personal files, photos, contacts, or private device content. You can clear cached site data through your browser settings.

8. How we share information

We may share information only when reasonably necessary to operate the service, including with:

Harbor crew and authorized Luperón 12 personnel
Handy Andy and local service providers involved in vessel care or logistics
Booking, portal, hosting, payment, email, analytics, or security providers
Professional advisors, if needed
Authorities, insurers, or emergency contacts where required for safety, legal compliance, or vessel protection

We do not sell personal information to advertisers or data brokers.

9. How long we keep information

We keep information only as long as reasonably necessary for the purpose it was collected, including:

Responding to inquiries
Managing bookings and service records
Maintaining vessel care, inspection, and maintenance history
Resolving disputes or billing questions
Meeting accounting, legal, safety, or operational requirements

Some vessel service records may be retained for a longer period because they document care, inspections, repairs, payments, or safety-related activity.

10. How we protect information

We use reasonable administrative, technical, and operational safeguards to protect personal information against unauthorized access, loss, misuse, or alteration.

No website, email system, messaging platform, or online service can guarantee complete security. You should avoid sending highly sensitive information through ordinary email or WhatsApp unless necessary.

11. Your rights and choices

You may contact us to request:

Access to personal information we hold about you
Correction of inaccurate or outdated information
Deletion of information, where legally and operationally appropriate
Withdrawal or limitation of certain communications
Clarification about how your information is used

Some information may need to be retained for legal, accounting, payment, safety, dispute-resolution, or vessel-care reasons.

To make a request, contact us at harbor@luperon12.com or by WhatsApp at +1 829 484 4538.

12. International users

Luperón 12 is located in the Dominican Republic and may serve vessel owners, captains, and guests from other countries. By using our website, booking links, WhatsApp communication, or client portal, you understand that your information may be processed in the Dominican Republic and by service providers located in other countries.

13. Children’s privacy

Our services are intended for vessel owners, captains, crew, and adults arranging mooring or harbor services. We do not knowingly collect personal information from children.

14. Links to other websites

Our website may link to third-party websites, booking systems, payment processors, communication platforms, maps, or service providers. We are not responsible for the privacy practices of third-party websites or platforms.

15. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

16. Contact us

For privacy questions, correction requests, deletion requests, or concerns about your personal information, contact:

Luperón 12, by Handy Andy
Bahía de Luperón, Dominican Republic
Email: harbor@luperon12.com
WhatsApp: +1 829 484 4538